Resource Library

In June, Salesforce agreed to buy Fin, the customer-service AI company formerly known as Intercom, for $3.6 billion. The detail worth pausing on isn’t the price. It’s how Fin got there. Fin started on off-the-shelf frontier models. It now runs on Apex, a purpose-built model the company post-trained on its own support data, and which […]

There’s a new status symbol in tech leadership: how many tokens your engineers burn. In March, NVIDIA CEOJensen Huang made a provocative claim on the All In Podcast: if your $500,000 engineer isn’t consuming at least $250,000 worth of tokens, something is wrong. Silicon Valley being Silicon Valley, some people took this warning seriously. A […]

Editor’s note: Welcome to a new series for engineering and talent leaders in financial services. You may be seeing this because you’ve connected with someone on our team or are part of our professional network. In the last few weeks, I’ve seen a sharp uptick in inquiries from financial services executives about AI workforce strategies. […]