Customer Story

Flatiron Health image

How the Flatiron Health engineering team accelerated hiring by 4x

Flatiron Health

“Five years ago, we had only eight engineers, and interviewing was easy,” said Catherine Miller, Sr. Director of Engineering at Flatiron Health. “We had a lot of shared context and understanding, so it was easy to make hiring decisions together. As the company and the number of interviewers grew, that process hit its limit. New interviewers introduced noise into the system, and it became harder to make decisions. It was easier to be conservative, but that wasn’t always right for the business.”

To address this, Flatiron developed an interviewer training program. This equipped the Flatiron engineering team with consistent interview questions and scorecards mapped to desired competencies. This approach successfully increased the signal quality and decreased the potential for bias in hiring decisions.

Flatiron had been hiring 20 to 30 software engineers each year. In 2018, Roche Holding AG bought the company. That acquisition came with the capital needed to accelerate product development.

The Solution

Flatiron needed to scale an interviewing and hiring process that they trusted. To do that, they turned to Karat to conduct technical interviews and improve the predictiveness of the current process. This partnership allowed Flatiron’s software engineers to refocus themselves on product development. “Engineers aren’t interviewing machines,” said Miller. “Yet it takes engineers to hire other engineers. Our team is still involved in every step, but Karat really maximizes our engineers’ time.”

The Flatiron recruiting team sends candidates directly to Karat, whose Interview Engineers conduct interviews calibrated to the company’s hiring bar. Karat Alignment Engineers and client success managers meet with the Flatiron team weekly to review and optimize interview questions, hiring yield, and candidate satisfaction.

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